Live / Casino
These terms set out the rules that apply when you open an account with ek007 and use any part of the platform — live tables, slots, sportsbook or wallet functions. Access to ek007 depends on your local law and eligible region; by continuing to use the site you confirm you have read and accepted these conditions.
These terms form the full agreement between you and ek007 for any activity carried out through your registered account. They cover how you access the platform, how transactions are processed through payment methods such as bKash, Rocket and Bank Transfer, and how we manage the content made available in the lobby. Where a specific section of the platform — for example, the live casino area or the sportsbook — carries its own supplementary conditions, those sit alongside these terms and do not replace them. If there is a conflict between a supplementary notice and these terms, the supplementary notice applies to that specific section only. We may update these terms at any time. When we do, the revised version is published on this page and takes effect immediately. Continued use of your account after a revision means you accept the updated terms. If you do not agree with a change, you should close your account and stop using the platform. Your account wallet activity — including deposits and withdrawals via bKash, Rocket or Bank Transfer — is subject to the transaction limits and verification steps shown in your account at the time of the request. These figures reflect current policy and may change.
These terms apply to everything that happens through your ek007 account — from the moment you log in to the point you request a withdrawal. Understanding the boundary helps you know which rules govern each part of your activity and where to direct questions.
All login activity, session management and account settings fall under these terms. You are responsible for keeping your credentials secure. Any action taken through your account is treated as authorised by you unless you have reported a security concern to our support team.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are governed here. The limits, verification steps and processing instructions shown in your account at the time of the request are part of these terms by reference. We do not control your payment provider's own policies.
Game content supplied by studios available in the ek007 lobby — including titles from Habanero, Microgaming, PG Soft, Bigtime Gaming and Pragmatic Play — is covered under these terms for access and fair-use purposes. Game rules shown inside each title are set by the studio and are separate from these account terms.
Links to external sites, payment provider portals or studio help pages take you outside ek007's scope. We are not responsible for content, policies or outcomes on third-party services. Your interaction with bKash or Rocket outside the ek007 wallet flow is governed by those providers' own terms.
You have several practical rights within your ek007 account that you can act on directly without waiting for us. Your transaction history is available in the account section — open the wallet tab to review deposits and withdrawals processed through bKash, Rocket or Bank Transfer. If your account details are incorrect — for example, a registered mobile number that no longer belongs to you — you can update them by following the edit steps shown in the account settings page. For questions about a specific transaction or a term you do not understand, you can raise the matter through the support routes published on the site. We will respond through the same channel you used. Where a rule change affects an active transaction or an open session, we will note the change in the account notification area. You do not need to contact us to receive that notification — it appears automatically when you next open your account. Review it before starting a new session so you are working with the current version of the terms.
Open the wallet tab in your account to see a full log of deposits and withdrawals. Each entry shows the payment method used — bKash, Rocket or Bank Transfer — and the status at the time of processing.
Account settings let you update your registered mobile number and contact information. Follow the fields and verification steps shown on that page. We do not update account details on your behalf unless a formal request is submitted through support.
If a term is unclear or you believe an action on your account does not match what these terms say, contact us through the published support routes. State your account reference and describe the specific term or transaction in question so we can respond accurately.
For account-level issues that cannot be resolved through self-service — such as a disputed transaction or an access problem — our support team handles requests through the channels listed on the site. We aim to keep each case linked to its original report thread.
If you have a question about any part of these terms — how they apply to your account, a transaction you do not recognise, or an access issue — use the contact routes published on the site. We handle policy queries through the same channels as general account support.
Open the chat widget from any page while logged in to raise a terms or account question in real time. Have your account reference ready so the team can locate your record quickly.
Send a written query to the support email address shown in the contact section of the site. Include your registered mobile number and a clear description of the term or transaction you are asking about.
The help section inside your account covers common terms questions, wallet verification steps and transaction-status checks. Check there first — many policy questions about bKash, Rocket and Bank Transfer limits are answered without needing to contact the team.
We keep account data, transaction records and session information in line with the practices described here and in our privacy policy. Changes to either document are posted on the relevant page and take effect on publication.
Account data you provide — including mobile number, payment method details and session history — is held only for the purposes described in our published privacy policy. We do not sell or share it with third parties outside what that policy states.
We use cookies to maintain your logged-in session and to remember display preferences across devices. The cookie notice on the site explains what is set, what it does and how to manage it from your browser or mobile settings.
You are responsible for your login credentials. If you believe your account has been accessed without your permission, report it through the live chat or email support route immediately. We will note the report and advise on the verification steps shown in your account.
We hold transaction records for the period required by our operating policies, visible in your account history. To request a correction to your account details or to ask how long specific data is held, contact us via the email route listed in the contact section.
These questions cover what you are most likely to need answered when reading through the ek007 terms and conditions for the first time or after a policy update.
Yes. Any deposit or withdrawal you process through bKash, Rocket or Bank Transfer inside your ek007 account wallet is covered by these terms. The limits and verification steps shown in your account at the time of the transaction are part of the agreement.
The revised terms are published on this page and take effect immediately. A notification also appears in your account the next time you log in. Continued use of your account after that point means you accept the updated version. If you disagree, close your account before starting a new session.
Access depends on your local law and eligible region. These terms do not override local legal requirements. It is your responsibility to confirm that using the platform is permitted under the laws that apply to your location before opening or continuing to use an account.
Open the wallet tab in your account to check the transaction record first. If the details do not match what you expected, contact support through live chat or the published email address. Include your account reference and the transaction date so the team can locate the record.
Game rules set by studios such as Habanero, PG Soft or Pragmatic Play govern gameplay mechanics within each title. For account-level matters — access, wallet, eligibility — these terms apply. Where there is a conflict on an account matter, these terms take precedence.
Send a closure request through the email support route listed in the contact section of the site. Include your registered mobile number. Pending transactions processed through bKash, Rocket or Bank Transfer must be resolved before the account can be fully closed.