Live / Casino
ek007 collects and uses your information to keep your sessions running across devices and to process payments through bKash, Rocket, and Bank Transfer. This policy explains what we collect, why we collect it, and what choices you have — access and use depend on your local law and eligible regions.
When you open an account with ek007, we collect the information needed to verify your identity, process transactions, and maintain your session across mobile and desktop. This includes your registration details, device identifiers, and transaction records tied to payment methods such as bKash, Rocket, and Bank Transfer. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for a period afterward as required by applicable regulations in your eligible region. Cookies and similar tracking tools are used to remember your login state and to understand how you navigate the lobby — you can manage cookie preferences through your browser settings. We apply standard encryption to data in transit and at rest. If you access ek007 from Bangladesh, your use of this platform and the applicability of this policy depend on local law and the regions where our services are available. Any changes to this policy will be posted on this page, and continued use of your account after a posted update constitutes acknowledgment of the revised terms. For questions about how your data is handled, our support team is reachable through the contact routes listed on this page.
Payment records linked to your bKash wallet are stored securely and used only to process your deposits and withdrawals. We do not share transaction details with parties outside the payment processing chain.
Rocket transfer records are retained as part of your account transaction history. You can review these entries in your signed-in account area at any time without contacting support.
Bank Transfer details submitted during a withdrawal or deposit are encrypted and held only for the duration required by our data retention schedule and applicable regional rules.
We use session and analytics cookies to keep you logged in and to understand lobby navigation patterns. You can adjust or withdraw cookie consent through your browser settings at any point.
This policy covers data collected directly by ek007 through your account, your device, and your transactions. It does not extend to third-party services you reach through links on our site, and it does not govern how payment processors handle data on their own platforms. Review the relevant third-party policies separately for those services.
Data collected when you log in, update your profile, or change your password falls fully within this policy. This includes device identifiers and session tokens used to maintain continuity across your mobile and desktop sessions.
Deposit and withdrawal records processed through bKash, Rocket, or Bank Transfer are covered here for the portion we handle. The payment provider's own policy governs data on their side of the transaction.
Your browsing activity within the ek007 lobby — which game categories you open, how long you stay on a page — is collected under this policy and used only for session improvement and fraud prevention.
External links, payment gateways, and studio content providers operate under their own privacy terms. ek007 is not responsible for data practices on platforms you navigate to from our site.
You have the right to access the personal data ek007 holds about you, to correct inaccuracies, and to ask questions about how your information is used. Start by opening the account settings page after logging in — your profile details, registered payment methods, and transaction history are visible there without needing to contact support. If you spot an error in your registered name, phone number, or linked payment method, use the edit fields in account settings to submit a correction. For data that cannot be changed through the self-service panel, or if you want to raise a question about retention or deletion, reach out through the support routes listed in the contact section of this page. Requests are handled in the order they are received. Availability of specific rights may depend on your region and applicable local law, so we recommend checking the current policy text before submitting a formal request.
Log in and open the account settings page to see your registered details and transaction history. No support request is needed for standard account data visible in the signed-in area.
Edit your profile fields directly in account settings for name, contact number, and linked payment methods. Changes take effect after you save and may require re-verification depending on the field.
Use the live chat or email route on our support page to ask about data retention, deletion, or how a specific piece of information is used. Include your registered account email in the message.
If a self-service correction is not available for your request, our support team can escalate data-related queries. Response times depend on query volume; check the support page for current contact availability.
If you have a question about this policy, want to request access to your data, or need to report a concern, use the contact routes published on our support page. We do not accept data requests through social media channels.
Open the live chat widget from any page while logged in to reach our support team directly. Use this route for urgent account or data questions.
Send your data-related query to the support email address listed on our contact page. Include your registered account email so we can locate your records promptly.
The help section in your signed-in account area covers common privacy questions and links to the relevant policy sections. Check there first before submitting a formal request.
We apply encryption to data in transit and at rest, and access to account records is restricted to staff with a verified operational need. Session cookies are cleared when you log out; analytics cookies follow the retention period shown in your browser cookie settings. You can request a review of your stored data or ask about our retention schedule through the support routes on this page.
All data exchanged between your device and ek007 — including login credentials and payment details — is encrypted using standard transport security. This applies whether you access the site on mobile or desktop.
We use session cookies to maintain your login state and analytics cookies to understand lobby navigation. Both types are manageable through your browser settings, and session cookies expire automatically on logout.
Account data is retained while your account is active and for a defined period after closure, in line with applicable regional requirements. You can ask about the specific retention period for your data via our support email.
Your registered details, transaction history, and linked payment methods are visible in the signed-in account area. Corrections to profile fields can be made directly there; other requests go through our support team.
Common questions from account holders about how ek007 handles personal data, payment records, and your rights under this policy.
We collect your registration details — name, contact number, and email — along with device identifiers and session data. Payment method details such as your bKash or Rocket number are collected when you add them to your account wallet.
Yes. Log in and open the account settings page to view your profile details, linked payment methods, and transaction history. For data not visible in the self-service panel, contact our support team through the email route on the support page.
Open account settings after logging in and use the edit fields to update your name, contact number, or linked payment method. Some fields may require re-verification after a change. If a field is not editable, raise a correction request through live chat or email support.
We do not sell your personal data. Payment processors such as bKash, Rocket, and Bank Transfer receive only the transaction data needed to complete your deposit or withdrawal. Their handling of that data is governed by their own privacy policies.
Data is retained for a period after account closure as required by applicable regulations in your eligible region. You can ask about the specific retention timeline for your account by contacting our support team via the email address on the support page.
Use the email support route listed on our contact page and include your registered account email. For urgent concerns, the live chat widget is available from any page while you are logged in. Availability depends on your region and local law.